Consumer Rights (Part 1)
Right to SAFETY
Consumers purchase goods for their needs and wants. Goods must be of merchantable quality and be safe for both adults and children to use. For example:
- The body, door or handle of a fridge should not shock
- The motor or the cord of a fan should not catch afire
- A toy must not contain toxic substances
Right to COMPLAIN
Consumer goods are produced mostly by machines or hand, and/or delivered with some human input. Under the best quality control production/delivery process, a product may still be sold or delivered with visible or invisible defects. Consumers have a right to complain about faulty merchandise. This means:
- Do not remain silent about a defect
- Make a note of the date of your oral complaint
- Follow up your verbal complaint in writing
- Copy your letter of complaint to the Consumer Affairs Division
Remember, the power is yours!
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