Consumer Policy for Trinidad and Tobago

PRINCIPLES AND PRIORITIES OF CONSUMER POLICY:

Principles

Consumers should receive advice and help in respect of complaints and of injury from damage resulting from the purchase or use of defective goods and unsatisfactory services;
Consumers are entitled to proper redress for such injury or damage by means of swift, effective and inexpensive procedures.

Priorities

To encourage all enterprises to resolve consumer disputes in a fair, expeditious and informal manner, and to establish voluntary mechanisms which can provide assistance to consumers;
To adopt legislative measures 'to provide for effective and inexpensive consumer redress through the establishment of Small Claims Tribunals;
To provide for the easy accessibility of consumer advice and help;
To ensure trained personnel are available at the decentralized services for providing help and advice to consumers.